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Cancellation Policy

At The HeArt Studio NY, we are committed to providing an inspiring and creative experience for all our guests. Please review our policy below.

🖌️ WORKSHOPS, CLASSES & EVENTS

Cancellations with 72+ hours’ notice: Eligible for studio credit
Cancellations less than 72 hours: No refunds or credits due to preparation and limited capacity
No-shows: No refunds or credits will be issued

🎨 CAMPS & MULTI-DAY PROGRAMS

Cancellations with 72+ hours' notice: Eligible for a studio credit
Cancellations within 72 hours or no-show: Non-refundable

✂️ PRIVATE BOOKINGS / PARTIES

A non-refundable 20% deposit is required to reserve your date
Final payment is due at the day of event
Cancellations made 7+ days before the event are eligible for a 50% refund (excluding deposit)
No refunds for cancellations made within 7 days of the event

🎁 PRODUCTS & RETAIL

All sales are final for kits, handmade items, and custom orders
Damaged or defective items must be reported within 3 days of purchase or delivery

💌 WEATHER & STUDIO CANCELLATIONS

If The HeArt Studio NY must cancel a session due to inclement weather, instructor illness, or unforeseen circumstances, you will receive the choice of a full refund or studio credit

📧 How to Request a Refund or Credit

Please email the.heart.studio.ny@gmail.com with:
Name
Booking details
Reason for cancellation
We aim to respond within 48 hours.

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